Job Description

Job Description and Duties

Under the general direction of the Accounting Administrator II, the Staff Services Manager I (SSM I) supervises a group of analysts in the Department of Industrial Relations (DIR) Collections Unit. Staff in the unit are responsible for the collection of delinquent Account Receivables for the Labor Commissioner's Office, Division of Occupational Safety and Health, Elevator, Pressure Vessel, and Amusement Ride/Tramway programs and other referred accounts within the Department. The SSM I ensures collection methods are in compliance with relevant laws, regulations and policies.

Preference will be given to persons with State Restriction of Appointments (SROA) or Surplus status. Applicants must attach a copy of their most recently dated letter that specifies their designation as either SROA or surplus candidate as proof.

Please review the Classification Specifications to ensure possession of the Minimum Qualifications of the classification. Possession of Minimum Qualifications will be verified prior to appointment. If you are meeting Minimum Qualifications with education, you are encouraged to upload and submit your unofficial transcripts/diploma for verification in your application packet. Official transcripts may be required upon appointment.

An applicant with a college degree obtained outside the United States that does meet accreditation standards must have education records evaluated by a credentials evaluation service. Evaluation of education records will be due during final minimum qualification evaluation of candidate(s). A link of accepted evaluation agencies can be found here:  If you do not hear from us in 4-6 weeks, you may assume the position has been filled by another applicant. Please note that all additional vacancies that become available may be added to this advertisement. Please note that the Exam and Certification Online System (ECOS) does not allow you to resubmit your application once you withdraw it. If you have any updates to your online application, please contact the Personnel, Recruitment, & Hiring Unit at (800) 564-0771.

This posting may be used to fill future vacancies in accordance with 2 CCR §249.3

To be considered for this Staff Services Manager I job opportunity, applicants must be either reachable on an employment list, have transfer eligibility or have reinstatement eligibility. To take the exam and gain employment list eligibility, please click here to access the exam bulletin:

You will find additional information about the job in the .

Working Conditions

This position is located at:

455 Golden Gate Avenue, 10th Floor

San Francisco, CA 94102

The incumbent works 40 hours per week in an office setting, with artificial light and temperature control. The duties of this position are performed indoors. The employee's workstation is equipped with standard or ergonomic office equipment, as appropriate. Telework is available as approved by the department; travel may be required for meetings.

Special Requirements

A STATEMENT OF QUALIFICATIONS (SOQ) IS REQUIRED. The SOQ must be in 11 point Arial font, have 1" margins, be limited to no more than two (2) single-sided pages, and be in narrative form (no bullet points). Only complete applications that include an SOQ will be reviewed, and only the most qualified candidates will be interviewed. Candidates will also be evaluated on how clearly and concisely their qualifications were presented throughout the SOQ (including grammar and punctuation). Resumes and Cover Letters do not take the place of the Statement of Qualifications.

The SOQ must address the following:

1. Please explain your interest in this position and describe how your background, experience, education, and/or training relate to the duties and desirable qualifications outlined in the job statement.
2. Describe your vision of leadership and include experiences that highlights your experience to manage staff, build a team, improve employee morale, and manage workload distribution.
3. Describe a time when you addressed or resolved a problem, concern, or issue in the workplace. What actions did you take, and what was the outcome?

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Ability to communicate with all levels of internal and external contacts in a professional manner, and with integrity and respect.
• Ability to help facilitate expeditious resolution of problems from in-person requests, incoming phone calls and emails.
• Knowledge of the manager’s role in the progressive discipline process and ability to take appropriate action.
• Ability to interpret and explain policies, procedures, rules, and/or regulations to employees, stakeholders, auditors, and the public.
• Ability to read and comprehend technical documents, such as policies, procedures, standards, regulations, technical reports, statutes, and contracts.

Benefits

Benefit information can be found on the CalHR website and the CalPERS website.

• Cross Training Available
• Potential for future upward mobility in an Accounting Office that is expanding to meet growing customer service needs
• Health, Dental, and Vision Benefits
• Paid Sick and Vacation
• 11 paid holidays
• Flexible work schedule
• 401(k) & 457 plans (Savingsplus)

Additional Information

Preference will be given to persons with State Restriction of Appointments (SROA) or Surplus status. Applicants must attach a copy of their most recently dated letter that specifies their designation as either SROA or surplus candidate as proof.

Qualified candidates must have eligibility in State employment, be in a reachable rank on an employment list for this classification, be currently in this classification, or have transfer eligibility to this classification.

If you do not hear from us in 4-6 weeks, you may assume the position has been filled by another applicant. Please note that all additional vacancies that become available may be added to this advertisement.

Please note that the Exam and Certification Online System (ECOS) does not allow you to resubmit your application once you withdraw it. If you have any updates to your online application, please contact the Personnel, Recruitment, & Hiring Unit at (800) 564-0771.

Please let us know how you heard about our position by taking this brief survey:  DIR Applicant Survey

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.
• Statement of Qualifications - Please see Special Requirements section of the posting for instructions on the Statement of Qualifications.

Job Tags

Permanent employment, Full time, Work at office, Remote work, Flexible hours,

Similar Jobs