Job Description

The Franchise Business Coach (FBC) is the main point of contact between the brand and the franchisees and is responsible for supporting franchisees for anything related to their franchise operations. In partnership, they work to understand areas of opportunities in sales, operations profitability, branding, and growth and help identify improvement plans and recommendations to be able to drive results. The FBC will train the franchisee on various topics, tools, and systems.

Primary Responsibilities

• Actively support 30-50 franchisees as the franchisees’ primary point of contact.
• Coordinate and lead regular business reviews with assigned franchise owners. These reviews will cover business performance, marketing and sales, new opportunities, and any other relevant topics.
• Build and maintain strong relationships with franchisees, to provide strategic business support, coaching, and business development.
• In-depth knowledge of day-to-day operations of various business operating systems such as, QuickBooks and other software systems that support our franchisees’ businesses.
• Lead analytical discussions with franchisees on financial and operational Key Performance Indicators (KPIs) to track and improve business performance.
• Make regular in-person visits to assigned franchisees to further build relationships, become familiar with their territories, provide guidance on operations and business development.
• Collaborate with the BELFOR Franchise Group internal team to plan, coordinate, and manage the Annual Convention, Regional Meetings, training events, and other company events.
• Coordinate activities to build relationships and trust between franchisees, BELFOR Property Restoration and franchisees of other BFG brands.
• Participate in new franchisee onboarding process
• Provide support to the Brand President, Director of Operations and Franchise Development Operations as needed
• Available to travel approximately 20-40% of the time to meet with franchisees in person, attend internal meetings and attend industry events.
• Perform other duties as required.

Required Attributes

• Clear and effective communication skills.
• Effective time management skills.
• Ability to train and coach.
• Ability to self-manage and make independent decisions.
• Outgoing personality.
• Strong relationship development and management skills.
• Time management and organizational skills.
• Skilled at designing and following through on customized action plans for locations.
• Attention to detail and commitment to follow-up.
• Sense of humor.

Education & Experience

• A bachelor's degree in business, operations, or a related field.
• A minimum of 5 years of relevant business, industry, or system experience is required

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