Scope of Position: Mestek, Inc, a leading HVAC equipment manufacturer, is seeking an experienced HVAC Technical Service Representative to provide technical support for our HVAC products, including troubleshooting, application assistance, and system optimization. This role is primarily focused on providing post-sales support via phone, email, and remote diagnostics, helping customers, contractors, and field technicians resolve issues quickly and efficiently. As a key member of the technical support team, you will be the go-to person for troubleshooting product issues, answering technical questions, and guiding customers through HVAC system configurations, installations, and control operation. The ideal candidate will have hands-on experience with HVAC products, a strong understanding of system operations, and the ability to resolve issues efficiently. Key Responsibilities: Provide phone-based and email support to customers, field technicians, and contractors on troubleshooting HVAC system issues, focusing on electrical, and controls-related problems. Develop and maintain a deep technical understanding of Mestek control systems and related HVAC products. Verify control system functionality through hands-on testing and analysis to ensure reliable operation. Collaborate with the engineering team to create and update technical manuals, installation guides, and product documentation. Occasionally provide training to customers or field technicians to improve their understanding of product functionality and best practices. Record and document support cases in the ticketing system, ensuring a complete log of the issue and resolution for future reference. Perform other similar or related duties as required or requested Position Requirements Associate's degree or technical school certification in HVAC or a related field. Strong understanding of HVAC system operation, components, and real-world applications. Familiarity with industry-standard communication protocols such as BACnet, LonWorks, Modbus, and N2. Hands-on experience with control systems, including relay logic and analog signals (0-10V, 4-20mA). Proficient in Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint. Comfortable working directly with customers to diagnose and resolve complex technical issues. Highly organized, self-motivated, and capable of analyzing technical problems with clear communication. Willing and able to travel domestically on an as-needed basis.
Description We are looking for a detail-oriented Human Resources (HR) Assistant to join our team in Sacaton, Arizona. This long-term contract position offers the opportunity to contribute to the success of a non-profit organization by supporting key HR functions. If you...
The **Regional TrainingManager (RTM)** position supports retail field training implementation specifically for the Dollar Tree banner or Family Dollar banner. This position is responsible and accountable for: District Manager Training and Train-The-Trainer sessions;...
"Title: Customer Experience Representative Focus: Inbound Phone Leads & Event-Generated Opportunities Target Clientele: High-Net-Worth Individuals, Car Collectors, Pre-existing Exotic Car Enthusiasts What We're Looking for in a Brand Ambassador: Luxury Mindset & Customer...
...A NY-based Prosthetics and Orthotics practice is seeking to add a dynamic Marketer/Clinical Liaison to our New York team. Candidate criteria: Strong communication skills, using diplomacy and discretion Professional demeanor. Self-motivated. Valid driver...
Position: Senior Front-End Developer (Node.js/JavaScript)Location: On-site, Woodlawn, MD (5 days/week)Clearance: Must be able to obtain and maintain a Public TrustOverview: Join our team to modernize legacy systems and build innovative web components using modern...