Patient Care Coordinator Job at Mission Veterinary Partners, Altoona, IA

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  • Mission Veterinary Partners
  • Altoona, IA

Job Description

Altoona Veterinary Hospital is where our commitment to excellence meets genuine community compassion. We are proud to operate as an AAHA-Accredited practice, reflecting our deep dedication to upholding the highest standards of veterinary care. The trust the community places in us is evident in our excellent 4.7-star Google rating, demonstrating strong loyalty and confidence from our clients. We invite you to join a dedicated team focused on continuous learning and exemplary small animal medicine, where you can immediately step in and do your best work every day. As a teammate at Altoona Veterinary Hospital, you become part of a supportive network dedicated to your professional success. We recognize that career growth is paramount, which is why we offer robust educational programs designed to help you achieve your specific professional goals. Whether you aspire to become a credentialed technician, advance into leadership, or specialize your clinical skill set, we have the resources and mentorship available. We ensure that every teammate has the stability and support needed to grow their career long-term within a culture that values collaboration and personal achievement. Providing outstanding small animal care is our primary clinical focus, and we equip our hospital with the tools necessary to deliver exceptional patient outcomes. Our veterinarians have access to internal specialty consultations, ensuring that complex cases receive expert input without delay. We prioritize protocols that enhance patient safety and comfort, operating within a culture that emphasizes medical learning and continuous quality improvement. We want you to feel empowered to utilize cutting-edge techniques and make the best clinical decisions for the animals entrusted to our care. Located in Altoona, Iowa, this setting offers an appealing balance of community connection and easy access to local amenities. Altoona provides a welcoming environment for establishing roots, offering a friendly, supportive atmosphere while remaining easily accessible to larger metro resources. It is an ideal location if you are seeking a relaxed quality of life in a community where you can focus on building a rewarding, long-term veterinary career.

Your Impact as a Patient Care Coordinator

As a Patient Care Coordinator, you will be the central point of contact for our clients, guiding them through their entire visit from check-in to check-out. You will serve as a vital link between the client and the medical team, capturing medical notes, creating treatment plans, and coordinating all aspects of patient care to ensure a seamless and supportive experience.

Your Impact Will Include:

  • Setting the Stage for a Great Visit: You'll contact clients before their appointments to set expectations, answer questions, and ensure they are prepared for their visit.
  • Acting as a Medical Scribe: You will be in the exam room to capture real-time medical information from the veterinarian, ensuring all records are accurate and up-to-date.
  • Creating Treatment Plans: You'll create, present, and clearly explain treatment plans to clients in accordance with the veterinarian's directions.
  • Coordinating Seamless Care: You will collaborate with the technical team to ensure the veterinarian's treatment plan is completed efficiently and handle all in-room check-outs, including payments and scheduling follow-ups.
  • Educating Clients: You'll clearly explain discharge instructions, ensure prescription fulfillment, and address any client inquiries.
  • Following Up with Care: You will conduct post-visit follow-ups to check on the well-being of pets and communicate any test results.

What You'll Bring to the Team

  • A high school diploma or equivalent.
  • A genuine love for animals and a passion for delivering exceptional client service.
  • A friendly, personable, and empathetic demeanor.
  • Proficient in active listening, with strong computer literacy and typing skills for accurate medical transcription.
  • Excellent written and verbal communication skills.
  • Knowledge of (or eagerness to learn) veterinary medical terminology is preferred.


How You're Supported

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love.

Competitive Compensation

A competitive hourly rate based on your experience, plus a comprehensive benefits package.

Total Wellbeing

Comprehensive coverage including Health, Dental, and Vision insurance, plus access to our Employee Assistance Program (EAP).

Financial Health

Plan for your future with a 401k retirement plan, plus Life Insurance and Short-Term Disability options.

Commitment to Growth

For those interested, educational assistance is available to enroll in AVMA-accredited veterinary technician programs.

The Power of a Network

Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration and career growth.

Valuable Perks

Enjoy paid time off, discounted veterinary care for your own pets, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com .

Driving the award-winning culture are the WAG values – Work Together, Amaze, and Grow . Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine.

Physical Requirements: Prolonged periods of standing and working on a computer. Ability to bend down and lift up to 40lbs unassisted. Reasonable accommodations may be made.

Reasonable Accommodations: Applicants with disabilities may be entitled to reasonable accommodation. Please contact benefits@mvetpartners.com with your request and contact information.

EEO Statement: Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.

Job Tags

Hourly pay, Full time, Temporary work, Local area, Immediate start,

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