Job Description

Job Responsibilities:

• Daily support of network and workstation printers
• Responds to customer support requests and ensures that they are resolved quickly, accurately, and professionally.
• Escalates problems to a technician as necessary
• Keeps the customer up to date on the progress of problem resolution  
• Provides end users with detailed remote access knowledge and documents complete trouble shooting information
• Provides regular account updates, to include information on fleet status and performance, to the Printer Fleet Manager or Integrated Account Manager
• Responsible for on-site hardware & consumables inventory
• Responsible for printer procurement as required by the customer
• Responsible for printer hot swap inventory
• Documents and reports all fleet meter reads
• Maintains printer fleet tools/databases

Skills:

• Will be responsible for printer installs, moves, toner delivery, and some basic printer triage
• IT Help Desk Support experience (application & hardware support)
• Technical Training & Certifications: HP Certifications

Education/Experience:

• High School Diploma (or equivalent) with additional education preferred

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