Service Delivery Manager Job at Inherent Technologies, Beachwood, OH

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  • Inherent Technologies
  • Beachwood, OH

Job Description

Software Service Delivery Manager


Experience Required: 10+ years
Domain Expertise: Oracle eBiz Oracle Fusion Applications preferably in Manufacturing Domain. Also Service Delivery experience.
Role Overview:

  • As a Software Service Delivery Manager, you will be responsible for the end-to-end delivery and operational excellence of Oracle-based enterprise applications.
  • It will have other ERP on iSeries Platform that you have to lead.
  • You will lead service operations, drive continuous improvement, and ensure customer satisfaction through proactive management of incidents, service requests, and enhancements.

Required Skills & Qualifications:

  • Proven experience managing Oracle eBiz or Oracle Fusion environments.
  • Strong understanding of ITIL frameworks and service management principles.
  • Excellent leadership, communication, and stakeholder management skills.
  • Experience in incident, problem, and change management.
  • Familiarity with software security practices and compliance standards.
  • Ability to analyze complex problems and recommend effective solutions.
  • Experience in driving continuous improvement and transformation initiatives.

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