Job Title: Service Delivery Manager
Location: - Orlando, FL(3 DAYS ONSITE)
Job Summary
We are seeking an IT Service Delivery Leader to play a crucial role in ensuring that IT services are delivered efficiently and effectively to meet the needs of an organization. SDL need to ensure Digital & Technology Service Delivery is providing world class support to our internal and external clients.
Years of experience needed
Relevant experience of 10+ years.
Qualifications A bachelor's degree in IT, Computer Science, Business Management, or a related field. A master's degree or relevant certifications (e.g., ITIL, PMP) can be advantageous..
Technical Skills:
Service Management: Oversee the delivery of IT services, ensuring they meet the required service levels and quality standards.
o Governance on IT service delivery with key stakeholders in US.
o Develop and maintain relationships with local US vendors (Telecom, Infrastructure, Printers etc) to ensure that the service levels are aligned
Customer Relationship Management: Develop and maintain strong relationships with internal and external customers to understand their needs and ensure satisfaction.
o Tech point of contact for internal and external customers
Incident, Problem and Change Management: Manage and resolve service-related issues, ensuring minimal disruption to business operations.
o Manage P1 incidents by running the bridge, getting resolver teams together to work on solving the issue
o Identify recurring issues and work towards increasing availability
o Ensure all changes are approved and signed of before they are moved to production
o Ensure testing of changes in production during the change window
Process Improvement: Identify opportunities for improving service delivery processes and implement best practices.
Compliance: Ensure all IT services comply with relevant regulations and standards.
Certifications Needed:
ITIL V4, PMP
Exposure in AWS or Azure Cloud
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Description: at any time without notice. Canyon County is an Equal Opportunity Employer. Employment decisions related to recruitment and selection are made without regard to race, color, religion, sex, national origin, age, disability or genetics.